Market research
Proactive identification of customers who may need support is moving from good practice to a regulatory expectation. Below is what we found from public sources.
Why now
A new national rule from 30 March 2027, and WA protections already in force.
Read moreThe WA market in numbers
1.23 million electricity accounts, 12,744 disconnections and $1,400 average hardship debt.
Read moreWho could use and buy this
Utilities, water providers and national retailers, and the hypotheses we are testing.
Read moreWhat already exists
Similar work in Australia, the UK and the US, and the gap we found.
Read moreA project developed through GreenTech Hub's GreenSpark innovation program, Perth, 15 to 30 October 2026.
Team Connect is an independent student and early-career team. Organisations named on these pages are referenced from public sources or our own conversations; naming them does not mean they endorse, partner with or have reviewed this project.
Last updated: 17 October 2026